1. Introduction

Welcome to The VividX House, a VividX Inc Company ("Company", "we", "us", or "our"). We provide home decor products and professional design consulting services through our website, [yourdomain.com] (the "Website").

By accessing or using our Website and services, you agree to this Privacy Policy and Terms of Use. If you do not agree with these terms, please do not use our Website.

2. Information We Collect

We collect the following categories of personal information:

  • Identifiers: Name, email address, phone number, billing/shipping address, and account credentials.

  • Commercial Information: Purchase history, service preferences, and consultation requests.

  • Internet or Network Activity: IP address, browser type, device data, and website usage statistics.

  • Audio/Visual Information: Photos or files you upload during consultation processes.

  • Geolocation Data: Based on your IP address or device settings.

3. How We Use Your Information

We use your information to:

  • Provide home decor products and design consulting services

  • Process payments and fulfill orders

  • Respond to inquiries and provide customer support

  • Personalize your experience and recommend services/products

  • Comply with applicable laws and regulations

We do not sell your personal information.

4. CCPA Consumer Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

a. Right to Know

You may request details about:

  • The categories and specific pieces of personal information we’ve collected

  • The sources of that information

  • The purposes for collecting it

  • The third parties with whom we’ve shared it

b. Right to Delete

You may request that we delete your personal information, subject to certain exceptions (e.g., transactional purposes, legal obligations).

c. Right to Opt-Out

We do not sell your personal information. If this ever changes, you will be given the opportunity to opt out.

d. Right to Non-Discrimination

You will not be discriminated against for exercising your privacy rights under CCPA.

e. How to Exercise Your Rights

To exercise your CCPA rights, contact us at:
Email: info@thevividx.com

We may ask you to verify your identity before processing your request.

5. Sharing Your Information

We may share your information with:

  • Payment processors and delivery services

  • Design consultants and customer service platforms

  • Legal authorities, when required by law

All vendors are contractually required to protect your information and use it only for specified purposes.

6. Cookies & Tracking

We use cookies and tracking tools to:

  • Understand usage patterns

  • Improve website functionality

  • Support marketing efforts

You can control cookie preferences in your browser settings. Disabling cookies may affect certain functionalities.

7. Your Rights (Other Jurisdictions)

You may have additional rights depending on your location, including the right to access, correct, or delete personal data. Contact us to learn more or exercise these rights.

8. Data Security

We use industry-standard security measures to protect your data, including SSL encryption, secure servers, and restricted data access. However, no system is completely secure.

9. Children’s Privacy

Our Website is not directed at children under 13, and we do not knowingly collect personal information from them. If we discover that we have collected data from a child, we will delete it promptly.

10. Refund Policy

At TheVividX House, we are committed to providing high-quality home decor consulting services and products. Please review our refund terms carefully:

Design Consulting Services

  • No Refunds for Services Rendered
    Refunds will not be issued for any consulting services that have already been provided, regardless of outcome or satisfaction.

  • No Refunds for No-Shows
    Clients who miss their scheduled consultation without prior notice will not be eligible for a refund or credit.

  • Rescheduling Policy
    Consultations may be rescheduled with no penalty if requested at least 24 hours prior to the scheduled appointment time.

  • Refund Eligibility for Cancellations
    Clients may request a full refund only if the consultation is canceled at least 48 hours in advance of the scheduled time. Cancellations made less than 48 hours in advance are not eligible for a refund.

To request a cancellation or reschedule, please contact us at Info@thevividx.com with your booking details.

11. Terms of Use

a. Acceptable Use

You agree not to misuse the Website, including hacking, sending spam, or using automated tools to extract data.

b. Intellectual Property

All content (text, graphics, images, layout) is the property of The VividX House and is protected under copyright and trademark laws. Unauthorized use is strictly prohibited.

c. Design Consultations

You agree to provide accurate and complete information when booking a consultation. We reserve the right to cancel or reschedule sessions at our discretion.

d. Limitation of Liability

To the fullest extent permitted by law, The VividX House is not liable for indirect or consequential damages arising from the use of our services or Website.

12. Changes to This Policy

We may update this Privacy Policy & Terms of Use at any time. Changes will be posted with a new effective date. Continued use of the Website after changes constitutes acceptance.

13. Contact Us

For questions or concerns, contact:

VividX Inc
Email: info@thevividx.com
Website: www.vividxhouse.com